Terms of Service

TERMS OF SALE

These Terms of Sale govern the sale of all reptiles by S&J Reptiles.  By agreeing to purchase an animal from S&J Reptiles, you (the "Customer") agree to the following:

PAYMENT AND PAYMENT PLANS

S&J Reptiles will not ship snakes before they are paid for in full.  Customer can hold a snake with a NON-REFUNDABLE deposit of fifty percent (50%) down with the balance due within Thirty(30) days.  Should Customer's snake become ill or die during the 30-day period, S&J Reptiles will provide Customer with a full refund.  If, for any reason whatsoever, Customer fails to pay the balance prior to the expiration of the 30-day period, S&J Reptiles will keep your fifty percent (50%) deposit and return any additional monies that you have paid.  Customer may apply forfeited deposits to the purchase of a future animal, if any become available. 

HEALTH

Unless otherwise noted, all snakes are in perfect condition and have not had any history of internal or external parasites, respiratory infection, prolapse, kinks or skinfolds.  Customer is responsible for quarantining all new specimens for a sufficient period of time.  S&J Reptiles will not be responsible for the alleged or actual death or illness of other animals in your collection due to your failure to follow appropriate quarantine protocols.  Provided that S&J Reptiles does not specifically state that an animal is feeding on live mice, every snake that it sells will have been aggressively feeding on frozen-thawed mice.  Customer represents and agrees that he or she has the knowledge, ability and experience necessary to properly care for these animals.  S&J Reptiles will take reasonable steps to provide after-sale support and advice, but cannot guarantee that Customer's new snake will thrive due to differences in husbandry practices.  Snakes sometimes go off-feed as a result of the stress of shipping or being placed in a new environment.  This is particularly true for sexually mature males.

SHIPPING

Shipping within the United States is not included in the price of all snakes, unless stated otherwise.  S&J Reptiles ships via FedEx/Ship Your Reptiles and requires that snakes be held for pickup at the nearest FedEx staffed facility.  S&J Reptiles will delay shipping if weather conditions will jeopardize the health of the snake(s).

LIVE ARRIVAL GUARANTEE

S&J Reptiles guarantees live arrival, provided that Customer complies with all of the following requirements:

1.      Customer must pick up the package within one (1) hour of FedEx making it available for pick up;

2.     Customer must notify S&J Reptiles of any problems within two (2) hours of receiving the package; and

3.     Customer must provide S&J Reptiles with a picture of the deceased animal(s).

Should a snake arrive deceased, and Customer satisfies the above requirements, S&J Reptiles will provide Customer with a full refund.  If Customer insists that S&J Reptiles ships directly to his or her door, or if hold for pickup is not an option, live arrival is not guaranteed.

SEXING POLICY

Because of the delicate nature of their spines, chondros cannot be safely sexed until they are about 100 grams.  Accordingly, all hatchling chondros are sold as “unsexed” animals.  S&J Reptiles guarantees that animals that are sold as “sexed” animals will be accurately sexed.  In the event an animal is mis-sexed, Customer must provide written notification to S&J Reptiles within two weeks of receiving the animal.  After the expiration of the two-week period, S&J Reptiles will no longer be responsible for mis-sexed animals.

 

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